The Tropicana Motel provides clean and comfortable rooms, but extra charges apply for servicing during the stay. The staff can be rude and defensive, especially when immediate assistance is required. Dining options are available, but feedback on the service can be mixed.
Rooms
8.0
The rooms were clean, although additional fees for servicing may apply.
Service
5.0
Some staff members may come off as rude and defensive, especially in urgent situations.
Location
6.0
The location is central, with mixed opinions on its value.
Dining
7.0
Limited feedback on the dining experience.
Facilities
7.0
Facilities are available, but overall guest satisfaction may vary.
William
United Kingdom,
February
2024
5.0/10
The hotel is centrally located and convenient, with a strong smell of smoke in the rooms being a major downside. The noise from the water generator dampened the overall experience. The rooms were generally clean but the persistent smoke smell affected the comfort level.
Rooms
5.0
The rooms were clean but had a strong smell of smoke, likely from a former long-term tenant. The noise from the water generator was unpleasant, affecting the overall stay.
Service
5.0
The service was lacking warmth and support from the owners, with a defensive attitude towards feedback. Not a welcoming check-in experience.
Location
6.0
The location was handy being on the Gold Coast Highway, but the noise and unpleasant surroundings made it less appealing.
Dining
5.0
Facilities
5.0
Anthony
United Kingdom,
October
2023
5.6/10
The hotel had some issues with the rooms, as they barely cooled the room at all and didn't match the website photos. The strong smell of smoke from a former long-term tenant was off-putting. On the positive side, the service from the owners was good except for one booking mishap. The location, while central with basic amenities, may not be worth it due to certain drawbacks.
Rooms
5.0
The room barely cooled and had a strong smoke smell from a former tenant.
Service
7.0
The service from the owners was good overall, except for one booking mistake.
Location
6.0
The hotel is located on the Gold Coast Highway opposite Pacific Fair Shopping Centre.
Dining
5.0
No specific comments about dining.
Facilities
6.0
The hotel had all the basic facilities with no major problems.
Edward
United Kingdom,
July
2023
5.0/10
The hotel's location was central, but not worth it despite being walking distance to town. The rooms had a moldy and rotten smell, barely cooled, and with rust or mold on the curtains. Service lacked motivation, although some staff members were friendly. The hotel offered keybox access and was opposite the Pacific Fair Shopping Centre.
Rooms
5.0
The rooms had a moldy and rotten smell, barely cooled, and with rust or mold on the curtains.
Service
5.0
Service lacked motivation, although some staff members were friendly.
Location
5.0
The hotel's location was central, but not worth it despite being walking distance to town. The hotel is opposite the Pacific Fair Shopping Centre.
Dining
Facilities
7.0
Keybox access was available.
Convenient location
Moldy smell
Keith
United Kingdom,
May
2023
5.0/10
The hotel's location was central, within walking distance of the town center, but ultimately not worth it. The rooms did not match the website photos and were noisy due to the nearby water generator; however, they had all the necessary amenities despite the loud mini-fridge. The service provided was lacking, and any feedback given was met with defensiveness from the staff. The facilities were basic, with no exceptional features noted. The hotel's proximity to the Gold Coast Highway and Pacific Fair Shopping Centre was a highlight, although the noise from the generator was a significant drawback. In terms of value, the experience did not live up to the expectations due to the noise issues in the room.
Rooms
5.0
The rooms were noisy due to the nearby water generator and did not match the website photos, but they had all necessary amenities despite the loud mini-fridge.
Service
5.0
The service was lacking, and any feedback given was met with defensiveness from the staff.
Location
5.0
The hotel's location was central, within walking distance of the town center, but ultimately not worth it.
Dining
Facilities
5.0
The facilities were basic with no exceptional features.
Unlock Early-Bird Deals
Grab Exclusive Rates Instantly
Check Rates
Rooms
Price calendar
Amenities
Location
Reviews
Compare our rates with top travel sites in 10 seconds